Coffee Machine Specialist
This is where you book your machine in. The form below walks you through the machine, the symptom, a drop-off date and the repair limit you’re happy to pre-approve, then takes the booking fee. It takes about five minutes.
If you’d rather talk it through first, call 1300 551 626 — sometimes a two-minute phone diagnosis saves you a trip. And if you’re still deciding whether a repair is worth it at all, our guide on repair or replace covers the framework we use every day.
Every repair carries a 90-day guarantee on parts and labour.
Routine service is flat-priced by machine type, not by brand:
| Machine type | Routine service |
|---|---|
| Single boiler (e.g. Rancilio Silvia, Lelit Anna, Profitec Go) | $240 |
| Heat exchanger and dual boiler | $295 |
| Heat exchanger and dual boiler with PID | $330 |
The $100 booking fee is charged when you book. It’s non-refundable, but it comes off your service invoice in full — so on a $240 routine service you pay $140 on collection.
If you’d rather have a quote before authorising any work, the booking fee converts to the $195 prepaid quote fee (you top up the difference at drop-off), and that quote fee is credited against the repair if you go ahead. Labour beyond the first hour is billed in 15-minute blocks.
Manual levers, descales, boiler and element replacements and everything else sit on the full service price schedule.
Machines booked through the form above are normally back with you in about three business days from drop-off. Walk-ins join the queue behind the booked jobs and typically take 7–10 days depending on workshop load — booking is worth the five minutes.
If you need it faster, same-day service is available for $180 when it’s pre-arranged. Call before you book so we can check the bench is free.
We service the prosumer Italian and European machines we sell every day: Bezzera, ECM, Rocket, Lelit, Profitec, Rancilio, Quick Mill, Vibiemme, Isomac, Expobar, La Pavoni, Elektra and Nuova Simonelli, plus the grinders that pair with them — Eureka, Mazzer, Compak, Quamar, Fiorenzato and the rest.
We don’t service Breville, Sage, DeLonghi, Jura, pod machines or commercial gear. That’s not snobbery, it’s parts and repetition: we hold stock for the brands we sell, and our technicians see the same models every week. Sending a Sage elsewhere gets you a better outcome than us learning it on your machine.
The full brand-and-model list is at coffee machine models repaired, and our Brisbane workshop page covers the servicing side in more depth.
Drop off at 199 Logan Rd, Woolloongabba QLD 4102 — just south of the Brisbane CBD. Service drop-off hours are 8am–4:30pm Monday to Friday and 8:30am–12:30pm Saturday. Park in the car park behind the building (first driveway on the right off Taylor Street) or pull into the loading zone out front; if you’re carrying a heavy machine, use the loading zone and we’ll help you bring it in.
Ship it in if you’re outside Brisbane. Pack it in original-style foam, or thick double-walled cardboard with foam on every face. Empty and remove the water tank, and put a printed copy of your booking confirmation inside the box. We don’t run a pickup-and-delivery service, and transit damage is the sender’s responsibility, so pack it properly.
Bring the portafilter and the drip tray with the machine. Leave the water tank empty.
Still not sure? Call 1300 551 626 or contact us and we’ll tell you honestly whether it’s worth booking in.
The workshop behind the showroom
Fixed-price domestic servicing, done to a strict process — group head, taps, steam and water arms, sensors, pressure back to factory spec. One of Australia's leading espresso repair centres, with a national network of agents behind it.
We answer the phone, and we know these machines — because we service them.
Get in touch →Talk to a specialist
We would rather spend ten minutes helping you land on the right machine than process a return later. Call us, start a chat, email, or send this and we'll come back to you.