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Coffee Machine Specialist

Coffee Equipment Warranty

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What is Covered?

For a period of 12 months from the date of purchase (3 Months for second hand machines), any failure due to defective materials and/or workmanship will be repaired free of charge, for both labour and spare parts, by Coffee Machine Specialist or their authorised service agents. It is highly recommended to have your coffee machine serviced every 12 months to ensure it is operating within manufacturer’s specifications. 

What is Not Covered

This warranty does NOT cover:

  1. Damage or failure resulting from floods, power failure, accident or alteration caused by a non-authorised service company.
  2. Damage or failure resulting from misuse, negligence or lack of periodical maintenance as recommended by Coffee machine Specialist.
  3. Damage or failure due to failure to follow correct installation and operation guidelines. 
  4. Wear and tear parts, as follows group head seals, steam tap valves, showers, coffee filters.
  5. Any lost items.
  6. Damage or failure due to inappropriate supply of power or water, or failure to install a new, appropriate scale-inhibiting water filter on the plumbed-in models at least every six months.
  7. Damage or blockages caused by calcium/scale buildup inside components.  Coffee Machine Specialist recommend utilising a BWT ion exchanger jug/filter system or calcium capturing pillows.  To be effective, these need to be changed as per product guidelines.
  8. Damage or failure due to use of non-original spare parts.
  9. Damage or failure due to carriage and/or transportation.

Liability Limitation

Coffee Machine Specialist cannot be held responsible for any possible direct and/or indirect harm and/or damage caused to people or properties resulting from:

  1. Inappropriate use of the machine
  2. Incorrect installation
  3. Inappropriate supply of power or water
  4. Lack of maintenance
  5. No-authorised intervention or modifications
  6. Use of non-original spare parts

What to Do if Your Machine Needs a Service

Contact the Coffee Machine Specialist team on 1300 551 626 and we will diagnose a solution for you over the phone. Alternatively you can email us on [email protected].

Please note that all warranty work must be pre-approved by Coffee Machine Specialist before any work is undertaken..

A CMS technician servicing an open espresso machine on the workshop bench

The workshop behind the showroom

We service what we sell.

Fixed-price domestic servicing, done to a strict process — group head, taps, steam and water arms, sensors, pressure back to factory spec. One of Australia's leading espresso repair centres, with a national network of agents behind it.

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Fixedprice, no surprises
In-houseBrisbane workshop

Questions? Talk to a specialist.

We answer the phone, and we know these machines — because we service them.

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Talk to a specialist

Ask us anything before you buy.

We would rather spend ten minutes helping you land on the right machine than process a return later. Call us, start a chat, email, or send this and we'll come back to you.

Phone 1300 551 626
Email [email protected]
Chat
SMS 0485 007 721
Showroom 199 Logan Rd, Woolloongabba QLD 4102
Hours Mon–Fri 8:30am–4:30pm
Sat 8:30am–12:30pm · Sun closed
Contact Coffee Machine Specialist