Coffee Equipment Warranty

What is Covered?

For a period of 12 months from the date of purchase (3 Months for second hand machines), any failure due to defective materials and/or workmanship will be repaired free of charge, for both labour and spare parts, by Coffee Machine Specialist or their authorised service agents.

What is Not Covered

This warranty does NOT cover:

Damage or failure resulting from floods, power failure, accident or alteration caused by a non-authorised service company.
Damage or failure resulting from misuse, negligence or lack of periodical maintenance as recommended by Coffee machine Specialist.
Damage or failure due to failure to follow correct installation and operation guidelines.
Wear and tear parts, as follows:: group head seals, steam tap valves, showers, coffee filters.
Any lost items.
Damage or failure due to inappropriate supply of power or water, or failure to install a new, appropriate scale-inhibiting water filter on the plumbed-in models at least every six months.
Damage or blockages caused by calcium/scale buildup inside components. Coffee Machine Specialist recommend utilising a BWT ion exchanger jug/filter system or calcium capturing pillows. To be effective, these need to be changed as per product guidelines.
Damage or failure due to use of non-original spare parts.
Damage or failure due to carriage and/or transportation.

Liability Limitation

Coffee Machine Specialist cannot be held responsible for any possible direct and/or indirect harm and/or damage caused to people or properties resulting from:

Inappropriate use of the machine
Incorrect installation
Inappropriate supply of power or water
Lack of maintenance
No-authorised intervention or modifications
Use of non-original spare parts

What to Do if Your Machine Needs a Service

Contact the Coffee Machine Specialist team on (07) 3272 9911 and we will diagnose a solution for you over the phone. Alternatively you can email us on [email protected].

Please note that all warranty work must be pre-approved by Coffee Machine Specialist before any work is undertaken..

Your Espresso Coffee Machine Specialsts

Coffee Equipment Warranty

What is Covered?

What is Not Covered

This warranty does NOT cover:

Liability Limitation

Coffee Machine Specialist cannot be held responsible for any possible direct and/or indirect harm and/or damage caused to people or properties resulting from:

What to Do if Your Machine Needs a Service

Contact the Coffee Machine Specialist team on (07) 3272 9911 and we will diagnose a solution for you over the phone. Alternatively you can email us on [email protected].

How can we help?

Customer Services

Contact Us

Location