Coffee Machine Specialist Testimonials

Coffee Machine Specialist Testimonials

We receive a wide variety of coffee machine repair testimonials from our valued customers and detailed below you will find a selection of them.  If you have had a recent coffee machine service or coffee machine repair at our service centre and would like to give us your testimonial, we would be very appreciative.

Jennifer Vink
Jennifer Vink
03:36 18 Feb 17
Exceeded expectation! I bought an entry level grinder today and can't get it to work or some reason. Frustrated and took it back for help. They explained and tried every single setting til they found a reasonably fine setting. Then she actually made a coffee for me to see whether the flow is too fast or too slow. I also got some beans to take home so "I don't have to waste my own beans when I might have to keep trying the grinder setting". Exceptional service. I'm sure I'll upgrade my machine in a few years and this is the place I'll be getting my machine from!
Philip Griffin
Philip Griffin
22:01 09 Apr 17
Good communication, good service. Our 17-year-old Rancilio Lucy machine has been given a whole new lease of life and and is in sparkling shape.
Bob Christiansen
Bob Christiansen
21:23 22 Mar 17
Excellent service! My Gaggia Classic now runs better than it ever has. They were prompt, and their service tracking system with email and SMS updates is absolutely first class.
John Flood
John Flood
05:05 03 Apr 17
My La Scala coffee machine was in need of a thorough service. All sorts of niggling little things were going wrong. It's a heat exchanger, group E61 machine. They explained what they would do and within a couple of days I received an email stating what needed to be replaced and fixed. When I was told the machine was ready for collection I was given a full, itemised list of everything, with photos, that had been done including a box of the old parts--nothing worth keeping. In fact looking at them made me realise I should have been doing more for my machine. My machine works beautifully and smoothly. Every cup of coffee is a delight. CMS have made my machine like new. And the cost was fair and reasonable. I think they're great and I will go back.
Judy Latham
Judy Latham
21:57 22 Mar 16
Thank you so much for the servicing of our Expobar coffee machine, your service was truly amazing and the cost was 1/3 of the price we were quoted by one of your competitors. The continuous feedback with progress reports by email was very much appreciated.I would highly recommend you to anyone needing your services
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Thanks.. Outstanding service.the place to go to

Thanks.. Outstanding service.the place to go to

David Jenkinson
As

I looked around on the web for reviews of espresso machine repairers and I'm glad I did

I looked around on the web for reviews of espresso machine repairers and I'm glad I did. I avoided one of Brisbane's best known machine doctors - which got really dreadful reviews - and I found the Coffee Machine Specialists instead. They were helpful and professional and they serviced my Rancilio Silvia quickly and at very reasonable cost. I got an email immediately after I dropped my machine into them confirming that my machine had been logged into their system, and another letting me know that the job was complete (job took about a week despite the April weekend holidays). The machine came back working smoothly and powerfully and they had made a great job of cleaning it outside as well. I am happy to recommend the Coffee Machine Specialists and I will definitely be using them again for my next service.

Jonathan

Huge Thanks for Amazing Service

Huge thanks for the amazing service you performed on my espresso machine. It has never run so well. It is delivering a better extraction than I ever imagined it was capable of. This is why I drive so far to use your services exclusively. You guys rock..!

Sincere thanks,

Trevor Wilson
Expobar Office Leva

The coffee machine is fantastic

The coffee machine is fantastic. working better now than it was when it was brand new. Sop thank you very much. We will be back in 12 months or so for another service.
Scott Webber
Rocket

*****
My ECM has never performed better even straight out of the box when new. It is quieter and is making great coffee now.
The service was first class with timely reminders of their processes.
I highly recommend Coffee Machine Specialists for your servicing and repairs. The price was a lot less than I expected and they surpassed my previous experience with another service company by miles.

Peter Laird

Yes we did have our machine serviced ....

Yes we did have our coffee machine serviced a couple of weeks and I can’t fault the service at all. A couple of seals required replacing and one of the parts was replaced under warranty even though my warranty had expired a few days before. I had it to you by 10am and it was ready for pick up by 2.30pm which is exactly what you said when I called to book it in. Yes it cost a little more for the same day service but the convenience of not having to take more time off work was well worth it.

I bought my husband this machine for his birthday last year and to say he loves it would be an understatement!

Colleen M
Bezzera Mitica

So Happy With Work Done ...

We are so happy with the work done on our coffee machine. We were worried that it was going to cost a bomb, but we were very happy with the final cost. The machine works like brand new, actually better than brand new. We were very impressed with the service you provided from the moment we dropped of the machine, from the updates, until when you placed it back in our car. Thank you so much…!

Marcus & Ruthie Morris
ECM

Continue to Travel ...

I continue to travel from Maleny to use your services exclusively because I wouldn't trust any other dealer with my equipment.
Keep up the good work, and don't leave town.

Trevor W
Expobar Leva

Truly wonderful service

My machine is a La Scala Butterfly, group E61 heat exchanger. It needed attention badly. CMS did a fantastic job making it feel like a new machine. They were thorough and when the report came back it included photos of parts of the machine before and after where repairs were needed. There was also a box of bits that had been replaced which made feel somewhat ashamed of how I had treated it in the last year. The turnaround was fast and the cost was reasonable. I highly recommend CMS.

John Flood
La Scala Butterfly

Oh La La - Perfect service

Our Nuova Simonelli - Musica, required servicing (Unable to hold pressure and steam). Actually it was well overdue. The service was a little slow (2 weeks), however,it came back to us as good as new and works the best since we have had it. We have Happily recommended CMS to our friends and to the small cafe down the road.

Michael Steenberg
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coffee machine repairs brisbane guarantee

 

Guaranteed Repaired Within 10 Days or Loaner Machine

We guarantee to repair any all the domestic models of the following brands Rancilio – Wega – Bezzera – Vibiemme – Isomac – Expobar – Elektra – Rocket within 10 days – no excuses.

If we are unable to complete the repair of your coffee machine within this timeframe, we will provide you with a loaner machine until your machine is repaired.

Repair Guaranteed for 90 Days

We guarantee all our repairs for a period of 90 days from the date of invoice.  This does not extend to other issues that may arise due to a different part of the machine subsequently failing.  Any repair guarantee issues will require the machine to be returned to our service centre.

 

Coffee Machine Repairs Brisbane by the Coffee Machine Specialists is a guarantee to satisfaction and enjoyment of your machines for years to come!

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